1. Booking and Payment
1.1 Booking Procedure
To secure your spot in our classes, all participants are required to book in advance using our booking system, available online or in person. Walk-in participants may be accommodated if space permits.
1.2 Payment Options
Full payment for classes must be made at the time of booking via online payment through Stripe.
(Please take note of your package validity period, the buyer is responsible for monitoring the expiry date.)
1.3 Cancellation and Refunds
We uphold a strict 12-hour cancellation policy. If you need to cancel your booking, you must do so at least 12 hours before the scheduled class to be eligible for a refund or credit.
Last-minute cancellations are strictly not allowed.
Each package allows a maximum of two emergency cancellations with a refund credit.
Failure to cancel within the required timeframe will result in the session being deducted from your package.
All purchases are non-refundable, non-extendable, and non-transferable.
2. Studio Policies
2.1 Arrival Time
We recommend arriving at the studio 10 to 15 minutes before the scheduled class time to prepare comfortably before the class begins.
2.2 Late Entry and Early Departure
To maintain the safety and respect of all members, late entry to classes is not permitted. Leaving a class before its completion is discouraged. The studio doors will be locked 10 minutes after the class starts.
2.3 Purchase Policy
All purchases of services and products, including classes and memberships, are non-refundable, non-extendable, and non-transferable, but may be shared with one family member ONLY.
2.4 Payment Back-Charge
Unpaid class or membership fees will be charged back to your designated payment method. Please ensure timely payments to avoid inconvenience.
2.5 Health and Medical Advice
Participants should seek medical advice before engaging in strenuous physical activities if they have any health concerns. The studio reserves the right to deny access to any member if their health may be at risk. Lavie Pilates Studio is not responsible for members' health conditions.
2.6 Health Notifications
Members and their guests must inform the studio of any health-related circumstances that could affect their participation in classes and activities to ensure safety.
2.7 Prenatal & Postnatal Policy
Prenatal Members
Upon learning of your pregnancy, please inform the studio. This information will be kept confidential and shared only with the studio team.
Prenatal class packages are non-refundable, non-transferable, and non-shareable.
Consult your doctor or midwife before continuing classes and obtain clearance to participate.
A written note from your doctor or midwife is preferred. If unavailable, a waiver confirming verbal medical approval will be required.
Postnatal Members
After giving birth, wait at least 6-8 weeks postpartum before returning to regular classes. For members with medical conditions or complications, a longer waiting period may be necessary.
After a caesarean section, wait at least 12-13 weeks postpartum to ensure proper healing.
Doctor or midwife approval is required before resuming regular classes.
3. Personal Belongings and Membership Conduct
3.1 Safekeeping of Personal Belongings
The studio is not responsible for safeguarding members' personal belongings. Please secure valuables while at the studio.
3.2 Membership Conduct
The studio reserves the right to withdraw, suspend, or refuse renewal of a membership if a member’s conduct is deemed detrimental to the studio’s environment. Expelled members forfeit all membership privileges and are not eligible for refunds during suspension.
4. Intellectual Property
All content, including logos, images, and instructional materials, provided by Lavie Pilates Studio is protected by copyright and may not be used or reproduced without express permission.
5. Privacy Policy
We value your privacy and handle your personal information in compliance with our Privacy Policy.
6. Contact Information
For inquiries or concerns regarding these Terms or any other matters related to Lavie Pilates Studio, please contact us:
Telephone: 0146996860
Email: laviepilatesplt@gmail.com
Address: Lot 20620, Sublot 28, Jalan Stutong Baru, Parkway Stutong Baru, 93350 Kuching, Sarawak.
Website: https://laviepilates.auau.asia/en/
